FirstAlertStore.com is operated by eAccess Solutions, Inc. eAccess is a global provider of products, software and consulting services, Headquartered in Chicago, IL., eAccess has over 200,000 customers worldwide and proudly serves over 65% of the US Fortune 100, major branches of the US Government, US Military, Educational Institutions, Small Businesses and Individual consumers everywhere. Our goal is to exceed your expectations with top-notch customer service driven by our hands on experience with the products we sell.

Security
All orders on FirstAlertStore.com are processed with the latest 128-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will than be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest in on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 847-991-4385.

Orders:
Orders are processed Monday through Friday 8:00am-4:30pm CST. Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online and phone orders. Note: All of our products sold, are brand new OEM and custom accessories shipped in retail or bulk packaging.

Out Of Stock / On Order Items:
From time to time, it is unavoidable, stock shortages will occur. Why?
    • Demand for an item is much higher than expected and our manufacturer needs time to restock
      our supply
    • The manufacturer has an unforeseen backorder of an item due to a shortage of part,  materials, etc.
    • Delivery delays can be caused by transportation strikes, natural disasters such floods, snow or
      rain storms, etc.
    • The estimated in stock date of an item is subject to change at any time.

Terms Account
If you wish to setup a Terms billing account with us, please contact us via email at sales@FirstAlertStore.com for a credit application. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via email, on-line order system or by fax. Your order will be processed and an invoice will be promptly mailed to you.

Payment Methods:
eAccess accepts VISA, MasterCard, American Express and Purchase Orders. Once your order has been received and your credit card information has been verified, your payment will be processed and posted by eAccess Solutions, Inc. at the time your order is placed.

Shipping
All orders placed on FirstAlertStore.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving your quick access to your orders progress. All domestic (US) orders are shipped via Federal Express and we offer your choice of Ground, 2nd Day, Express Saver, Next Day Afternoon, Next Day AM and Saturday delivery (only offered on Fridays) and International Priority. Orders are shipped weekdays (non-holidays) and our cutoff time for next day service is 4:30pm CT (5:30pm ET). Delivery transit time starts once we have filled the order and our carrier has picked up the package.
    • Two-Day service is currently offered for Alaska and Hawaii (extra delivery time may be required).
    • FedEx International Priority service is used for prompt overseas delivery
    • We deliver to any APO, FPO, P.O. Boxes
    • For safety reasons, some products may require a specific shipping method that may limit your choices during order placement 
    • We will not provide Shipping Refunds due to weather related delivery delays
    • Deliveries to remote areas outside the 48 contiguous states may increase delivery time
For all residential deliveries:
FirstAlertStore.com will not be held responsible for packages left outside a resident’s door if signature service is NOT requested or if the customer has a signature release on file with FedEx. Customers may call 847-991-4385 to request the signature required service.

Refused Packages/ Undeliverable Packages:
Customers will be automatically charged a service fee for:
    • Any refused package
    • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
    • Re-shipment of packages returned to us.

Merchandise Damaged In Transit:
If your merchandise arrives damaged notify us before returning it, we must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment:
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at sales@FirstAlertStore.com for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.

Defective Items: If you receive a defective product, please contact us for the RMA number. The replacement or even exchange item will be sent to you and will include a self-addressed pouch to return the defective item to us. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back.
Erroneously Shipped Items: If you receive an erroneously shipped product, please contact us for the RMA number. The originally ordered item will be sent to you and will include a self-addressed pouch to return the erroneously shipped item to us. There will be a charge for the correct product but we will issue a full refund when we receive the erroneously shipped item back.
All Other Returns: For all other returns, please contact us for the RMA number. All items must be returned UNOPENED in new condition with all original parts and packaging. A re-stocking fee will apply to all returned items (excluding defective or erroneously shipped products). Based on our evaluation of the item(s), condition, contents and packaging a 10%-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts.
Test Kits: Test kits are not returnable, due to the nature of these products they cannot be reused and are non-returnable.

Manufacturer’s Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product. For First Alert product questions, please contact: Consumer Affairs: 1-800-323-9005 To obtain warranty service, contact the Consumer Affairs Division at 1-800-323-9005, Monday through Friday, 7:30am - 5:00pm, Central Standard Time.

Support
We provide unmatched support and service for our customers. Support for any product purchased from us is always FREE and available for the lifetime of your purchase. For support either contact us via email sales@FirstAlertStore.com or via phone at 847-991-4385.

Thank you for your business!

The FirstAlertStore.com Team
sales@FirstAlertStore.com
(847) 991-4385