first alert logo

First Alert Store Customer Service Help

Defective Items

Defective Items

  • You must contact us within 30 days of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-991-4385 to start the replacement process for the defective item that you have received.
 
  • See if we are running any Specials or what others are saying
  • Learn More

FirstAlertStore.com is operated by eAccess Solutions, Inc., under license by First Alert.

© 2017 All Rights Reserved. This website is operated by eAccess Solutions, Inc.