first alert logo

First Alert Store Customer Service Help

All Other Returns

All Other Returns

All items must be returned with all original parts and packaging.  Based on our evaluation of the item(s) condition, contents, and packaging, a 10-30% re-stocking fee will be charged.  Additional charges may apply for any missing or damaged parts.  In the event you want to do an exchange, you may place a new order for the items you wish to purchase.

For all other returns or exchanges, please click here to contact our returns department and receive an RMA (Returned Merchandise Authorization) number within our 30 day return policy.

Test Kits

Test kits are not returnable due to the non-reusable nature of these products.

Fire Extinguishers

These items are not returnable if opened due to the safety use nature of these products unless it is an out of box defective.

Drop Ship Returns

  • Drop ship items must be sent back to manufacturer's warehouse (original shipping address).
  • The customer must re-package & ship their item(s) back to the manufacturer at their own expense.
  • An automatic 15% re-stocking fee will be applied.
  • No freight cost/shipping cost will be re-funded to the customer.
 
  • See if we are running any Specials or what others are saying
  • Learn More

FirstAlertStore.com is operated by eAccess Solutions, Inc., under license by First Alert.

© 2017 All Rights Reserved. This website is operated by eAccess Solutions, Inc.