First Alert Store Customer Service Help

Contact Us / Product Support

If you have a question, we'd love to help you! To ensure we best address your questions, it's important that you direct your inquiry to the right people. Please read over the below information and choose the section that best matches what you are looking for.

For Pre-Sales or After Order Care Related Inquiries:
(We can only support questions on orders from
If you have a pre-sales question before you place your order:
If you need to make a change to your order:
If you need assistance in placing your order:847-991-4385
If you want to track the status of an order you already placed:Check Order Status
If you want to return an item(s):Review Return Policy & Instructions
For any general order related

For Parts, Technical or Warranty Related Product Inquiries:
We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number.

For technical questions on the following products please call the corresponding number:

ONELINK Products 1-800-323-9005 Option 1
ONELINK Safety App 1-800-323-9005 Option 2
Other Products1-800-323-9005 Option 3
Smoke & CO AlarmsOption 1
Safes & ShreddersOption 2
Security Systems & CamerasOption 3
Fire ExtinguishersOption 4
Other Safety Products Option 5

If you are Interested in Buying in Bulk or Would Like to Speak to a Sales Representative:
Our friendly sales staff is ready to help! We have wholesale and bulk pricing options available for all qualified customers. If you believe you are a good candidate for our bulk purchase program please call 847-991-4385 or email with information (items of interest, quantity required, contact info, ect...) on what you would like to purchase. Please note, our sales staff is only available Monday through Friday from 9am-5pm CST.

If you Misplaced your Keys, or Forgot the Combination to your Safe:
Please fill out First Alert's Combination/Key Request Form, have it notarized, and fax it to the First Alert Consumer Affairs Department at 630-851-7995. If you have any questions about the form or need more information please call 1-800-323-9005 Option 2.

If you Need More Information on Your States Legislation/Laws Regarding Smoke & CO Detectors:
Some states have different laws for commercial and residential buildings on smoke & co alarm requirements. To ensure you are purchasing the correct alarm please visit the First Alert Legislation Map Page for more information.

If you are Looking to Purchase First Alert Products in Canada or Other International Countries:
Currently only ships products within the United states. If you reside in Canada, please visit for our selection of First Alert Canada products. For all other international inquiries please visit the First Alert WorldWide Divisions Page to find the correct support number for your location.