First Alert Store Customer Service Help

Contact Us / Product Support

Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.

Product Technical Support, Parts or Warranty

We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number.

For technical questions on the following products please call the corresponding number:

PRODUCTS
SUPPORT NUMBER
ONELINK Products
1-800-323-9005 Option 1
ONELINK Safety App
1-800-323-9005 Option 2
Other Products
1-800-323-9005 Option 3
Smoke & CO Alarms
Option 1
Safes & Shredders
Option 2
Security Systems & Cameras
Option 3
Fire Extinguishers
Option 4
Other Safety Products
Option 5

FirstAlertStore.com Customer Service and Phone Orders

QUESTION
SUPPORT
If you have a pre-sales question before you place your order:
847-991-4385
If you need to make a change to your order:
847-991-4385
If you need assistance in placing your order:
847-991-4385
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:

Volume Discount Pricing and Bulk Ordering

If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.

We make it as easy as possible to ensure you get the lowest prices available:
  • Let us know what products & the quantities you are interested in.
  • Get a detailed quote from a dedicated sales rep.
  • Our warehouse ships directly to you.
  • You enjoy the savings & are now a preferred customer.
Send A Request Now
Direct From Warehouse Pricing bulk purchase, wholesale pricing

Safe Key or Combination Requests

Please fill out First Alert's Combination/Key Request Form, have it notarized, and fax it to the First Alert Consumer Affairs Department at 630-851-7995. If you have any questions about the form or need more information please call 1-800-323-9005 Option 2.

State Legislation & Laws Info

Some states have different laws for commercial and residential buildings on smoke & co alarm requirements. To ensure you are purchasing the correct alarm please visit the First Alert Legislation Map Page for more information.

Canada / International Purchase Info

Currently FirstAlertstore.com only ships products within the United States. If you reside in Canada, please visit FirstAlertStore.ca for our selection of First Alert Canada products. For all other international inquiries please visit the First Alert WorldWide Divisions Page to find the correct support number for your location.

Website Issues and General Feedback

We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@FirstAlertStore.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!