All Help Topics
Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Economy Shipping
Economy shipping policies, procedures, and timeframes
USPS Shipping
U.S. Postal Service policies, procedures, and timeframes
FedEx Shipping
Federal Express shipping policies, procedures, and timeframes
International Shipping
International shipping policies, procedures, and timeframes
Drop Shipments
Explanation of what drop shipments are and our drop ship policies
Return Policy and Instructions
First Alert Store return policies and procedures
Damaged Items
Information about what do when you receive a damaged product
Defective Items
Information about what do when you receive a defective product
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Learn how to create an account and what the benefits of having one are.
Item Subscriptions
Learn more about item subscriptions and frequently asked questions about our subscription service
Security
Checkout Security and Fraud Prevention
Terms Account
Setting up a terms account for wholesale or bulk purchases
Fire Services Pricing
First Alert is dedicated to fire safety and providing the best pricing possible to all fire services & departments.
Bulk Purchases
Bulk orders made simple - request, quote, ship, and save.
Order Processing
Processing timeframes, placing an order, and order processing notifications
Payment Methods
Review payment options available at checkout
Phone Orders
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Sales Policies
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Contact Us
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Product Support
Help with technical product questions, warranty information and part replacement.
Holiday Shipping and Hours
Please be aware of our Holiday operating times and shipping windows
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International Shipping
We currently offer USPS Priority Mail International for all Canadian orders. While this service provides reliable delivery and tracking, we understand the need for more cost-effective options. We're actively working to expand our international shipping methods to include additional carriers and more affordable solutions in the near future.
- Typical delivery time is 6-14 business days, with delivery occurring Monday through Saturday.
- Transit times may vary when shipping to remote areas.
- Tracking is available to most major destinations, but details may be limited to remote areas.
- International shipments may be subject to duties, taxes, and import fees, which are the responsibility of the recipient upon delivery.
- Duties and taxes are determined by the destination country's customs authorities, for more information, please contact your local customs office.
- Shipping refunds will not be issued if you refuse to pay duties and taxes upon delivery.
All pricing on this site is displayed in U.S. Dollars (USD)