E-Mail Notifications

Once you submit your order, you will receive an e-mail confirmation which will show the status of the items you ordered, the amount paid, and confirm your method of shipment. This is an automated e-mail so please check your spam/junk mail.

We may contact you via e-mail to inform you of the inventory status of your order, or to ask for additional information if your order comes up as potentially fraudulent. In these rare cases please be sure to check your spam/junk mail for our inquiries.

Promotional Emails:

If you have received a special offer or promotional email from us recently and want to stop receiving these type of emails, please visit our unsubscribe page. We tend to only send 2 or 3 promotional emails a month and will never ask for any personal information.

Promotional emails from First Alert Store may include:

  • Sales and special offers for the online store.
  • Monthly promotional events.
  • Exclusive product discounts and new item announcements.
  • Item availability emails (Item In-Stock notifications).

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

0 $0.00
Top