Holiday Shipping & Hours

Happy Holidays from First Alert Store, to better help us serve you, please be aware of our Holiday operating times and shipping windows.
Our office is closed on the following holidays and all orders will be processed the following business day:
  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving & Day after Thanksgiving
  • Christmas Day
Back-Ordered Items:
If you order an item that is on back-order please be aware of the back-order date listed at the time of purchase or shown on your email receipt. This is the estimated date that your item(s) are likely to ship out. We will ship out your item(s) as soon as we receive the product into our inventory. For more information about out of stock or back-order items - click here.

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Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

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