All Help Topics
Changing or Canceling Order
How to change or cancel an order you have placed with us
Order Status and Tracking
How to find out the status of your order and obtain the tracking associated with it
Request an Invoice
How to obtain an invoice from any previous purchases made with us.
Items Out of Stock
Why items are out of stock or on backorder and what it means
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Economy shipping policies, procedures, and timeframes
U.S. Postal Service policies, procedures, and timeframes
Federal Express shipping policies, procedures, and timeframes
Explanation of what drop shipments are and our drop ship policies
Return Policy and Instructions
First Alert Store return policies and procedures
Information about what do when you receive a damaged product
Information about what do when you receive a defective product
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Learn how to create an account and what the benefits of having one are.
Learn more about item subscriptions and frequently asked questions about our subscription service
Checkout Security and Fraud Prevention
Setting up a terms account for wholesale or bulk purchases
Fire Services Pricing
First Alert is dedicated to fire safety and providing the best pricing possible to all fire services & departments.
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Processing timeframes, placing an order, and order processing notifications
Review payment options available at checkout
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Help with technical product questions, warranty information and part replacement.
Holiday Shipping & Hours
Please be aware of our Holiday operating times and shipping windows
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- Most orders are processed Monday through Friday 9:00am - 3:00pm CST
- Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
- Issues such as lack of inventory or credit card verification may affect when your order is processed.
- Orders placed on the weekend or holidays will be processed on the following business day.
- Orders are processed in the order that they are received.
Placing an Order
- You may place an order with us on-line at www.firstalertstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-991-4385. All phone orders are placed through our on-line ordering system.
- When placing a phone order, you are providing verbal acceptance of our Sales Policies.
- All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.
- Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
- Please be sure to check your spam/junk mail for your order notification.
- In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.