Order Processing

Processing Timeframes
  • Most orders are processed Monday through Friday 9:00am - 3:00pm CST
  • Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
  • Issues such as lack of inventory or credit card verification may affect when your order is processed.
  • Orders placed on the weekend or holidays will be processed on the following business day.
  • Orders are processed in the order that they are received.

Placing an Order
  • You may place an order with us on-line at www.firstalertstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-991-4385. All phone orders are placed through our on-line ordering system.
  • When placing a phone order, you are providing verbal acceptance of our Sales Policies.
  • All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.

Order Notification
  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
  • Please be sure to check your spam/junk mail for your order notification.
  • In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

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Contact Us

Contact options may differ depending on the type of help you need.

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