Changing or Canceling Order

If you would like to change the address or contact information on your order please visit the order status page to see the status of your item(s).


Does your order show tracking information?
  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any address changes to your order as it has already been shipped.
  • If no, please e-mail us at orders@FirstAlertStore.com or you may call us at 847-991-4385 before 2pm CST, Monday-Friday, on the day of your order.
Guest Customers

If you do not have an account with us, you will need your order number and email address.

Check Order Status
Customers With Accounts

If you are an account holder, please log in for a detailed summary of your order status.

Log In & Check Order History

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

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