All Help Topics
Changing or Canceling Order
How to change or cancel an order you have placed with us
Order Status and Tracking
How to find out the status of your order and obtain the tracking associated with it
Request an Invoice
How to obtain an invoice from any previous purchases made with us.
Items Out of Stock
Why items are out of stock or on backorder and what it means
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Economy shipping policies, procedures, and timeframes
U.S. Postal Service policies, procedures, and timeframes
Federal Express shipping policies, procedures, and timeframes
Explanation of what drop shipments are and our drop ship policies
Return Policy and Instructions
First Alert Store return policies and procedures
Information about what do when you receive a damaged product
Information about what do when you receive a defective product
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Learn how to create an account and what the benefits of having one are.
Learn more about item subscriptions and frequently asked questions about our subscription service
Checkout Security and Fraud Prevention
Setting up a terms account for wholesale or bulk purchases
Fire Services Pricing
First Alert is dedicated to fire safety and providing the best pricing possible to all fire services & departments.
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Processing timeframes, placing an order, and order processing notifications
Review payment options available at checkout
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Help with technical product questions, warranty information and part replacement.
Holiday Shipping & Hours
Please be aware of our Holiday operating times and shipping windows
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We offer three choices via United States Postal Service (USPS)
- Ground Advantage (3-6 business days)
- Priority (2-4 business days)
- Express (1-2 business days)
Saturday delivery is included in both Priority and Express, if your order is placed on Friday.
Additional things to take into consideration...
- All packages shipped via the United States Post Office are NOT fully traceable.
- Delivery to APO/FPO/PO boxes is available but may require more time for delivery.
- Transit times may vary if you live in a remote area or Hawaii/Alaska.
- Express service packages are tracked as delivered to destination.
- We will not be held responsible for missing packages that are shown as delivered.
- The customer will be responsible for any extra fees (refusal of package, wrong address, etc...) incurred after shipment.
- Services available will depend on your shipping address and the items in your shipment.