Damaged Items

  • You must contact us within 24 hours or the next business day, after receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-991-4385 to start the replacement process for the damaged item that you have received.

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Order Management

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Order Management
Shipping and Delivery

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Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

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Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

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Contact Us

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