Support and Contact
Contact Us
Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.
| Topic | Support |
|---|---|
| Pre-sale order help | 847-991-4385 |
| Order status / changes | Check Order Status |
| Returns and refunds | Return Instructions |
| General order related inquiries | sales@FirstAlertStore.com |
We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, please refer to the table below:
| Product Type | Support Number |
|---|---|
| First Alert Products | 1-800-323-9005 |
| Onelink Products | 1-833-663-5465 |
If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.
We make it as easy as possible to ensure you get the lowest prices available:
- Let us know what products and the quantities you are interested in.
- Get a detailed quote from a dedicated sales rep.
- Our warehouse ships directly to you.
- You enjoy the savings and are now a preferred customer.
To request a spare key or combination, first call our support team at 1-800-551-2406 (Monday–Friday, 8:00 AM–4:30 PM CST) to confirm availability for your safe model. If your safe qualifies, download and complete the following form: Notarized Statement of Ownership for Safe Combinations or Keys. The form must be notarized to verify your ownership. Follow the instructions on the form for submission details.
Note: First Alert cannot guarantee the availability of replacement keys, combinations, or override passcodes for safes that are out of warranty. Cash boxes and security boxes do not require proof of ownership.
Some states have different laws for commercial and residential buildings on smoke & co alarm requirements. To ensure you are purchasing the correct alarm please visit the First Alert Legislation Map Page for more information.
Legislation MapWe are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@FirstAlertStore.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!
Product Support
We provide comprehensive product support resources to help you get the most out of the products you purchase from our store. Our website includes detailed product descriptions, specifications, installation information, and frequently asked questions to assist with setup, operation, and everyday use.
Our Product Support section is designed to help you quickly find manufacturer-specific support information for the exact product you need help with. By searching for your item, you can access official support channels, including product manuals, troubleshooting guides, warranty details, and replacement information provided directly by the manufacturer.
If you’re experiencing an issue or have a technical question that requires expert assistance, contacting the manufacturer’s support team is often the fastest and most accurate way to get help. Manufacturer support specialists are trained on their products and can provide guidance on advanced troubleshooting, compatibility questions, recalls, and warranty claims.
Using the correct product support contact information helps ensure faster resolution and avoids unnecessary delays. Whether you need installation assistance, operational guidance, or help diagnosing a problem, our Product Support page connects you with the right resources for your specific product.
We’re committed to making product support simple and accessible. If you’re unable to locate the information you need on our site, our Product Support tools are here to help direct you to reliable, up-to-date manufacturer support so you can resolve issues quickly and confidently.
Please visit our product support page and search for the specific item you need help with.
Product Support